Free and Fast Discreet Shipping on all U.S.A orders!
All orders to addresses within the United States qualify for Free Shipping. Most orders are shipped within 24-48 hours of purchase Monday – Friday. We are closed on Saturdays & Sundays and USPS postal service does not operate on Sundays as well. Typical ship time is between 3-5 business days. Please understand that fulfillment time and delivery dates and times cannot be guaranteed due to unforeseen circumstances including but not limited to weather, busy holidays, natural disasters, etc.
***Priority shipping time (2-5 business days) is calculated from the following day your order ships, not from purchase date. For example, if your order was received by USPS on Monday, Wednesday is the first business day “in transit”. Weekends are not business days.
***If you elect Priority Service from USPS (United States Postal Service) please be aware that USPS Priority Postage and is subject to delays if there is a service distribution with USPS. Priority postage is nonrefundable as it is paid to USPS and not BONGKINGDOM.
***We are not the post office or affiliated with USPS, it is not our responsibility to contact your local post office to resolve issues or to reschedule delivery/make requests, tracking down packages, etc.
*** If your ordered is returned back to us due to the customer putting the incorrect address, the customer would pay for the reshipment cost.
Once your order has been packed and the shipping label printed, you will get an email from us with the tracking number. Please note that it can take up to 24 hours for the tracking number to activate. All orders are packed and shipped in discreet plain boxes. There are no discernible markings/logos/words to identify the contents of your package.
*Risk Free Shipping Policy means we will replace any unused item that is damaged during shipping if you report it within 48 hours of the delivery date/time.
This does not applicable for lost or stolen packages, please see the bottom of the page regarding lost/stolen packages.
We provide flat rate shipping for U.K. and EU orders:
$5 for orders up to $25
$7 for orders $25 to $35
$9 for orders $35 and above
For items weighing 1lbs and up: $5 USPS Priority Shipping
For U.K. / EU customers, please allow 7-14 business days for your package to arrive. Custom clearance and your location will affect delivery time.
If shipping to your country is not available, it means we have not shipped to there before. Please contact us to request shipping to your country and we will see if we can accommodate. Not all countries will be added due to policy.
BONGKINGDOM meticulous packs every package with great care to ensure your glass products arrive the way it left our facility, intact! We take great pride and care of our products as if it was our baby. We understand that accidents happen and in the highly unlikely event your item(s) arrived damaged we will replace the damaged item(s).
We are not liable for damaged items outside of shipping, if you broke your item from an accident or for whatever reason besides shipping damage, we are not liable to send you a replacement or refund.
Please DO NOT use damaged/defective item(s) or attempt to fix! As the item may need to be returned back to us, any use or attempt to fix will forfeit a replacement.
Please see below for the replacement process:
- Call or E-mail us within 48 hours of product delivery. Damages notified beyond 48 hours will be assumed item was broken while in your possession.
- Take photos of all packaging and materials, AND 3-4 high res pictures of the damaged item(s) and email us.
- If required, we will send you a return shipping label (for non-glass products).
- Repackage the item in the box it arrived in, and send it back
- Receive brand new replacement.
If You Receive The Wrong Item:
DO NOT use the item(s). Please call or email us within 48 hours. We will either send you a shipping label to return the item, or let you keep it and we will send you the correct item. Either way, you will get what you ordered.
Stolen or Lost Packages:
BONGKINGDOM is not responsible for packages that are stolen or lost when USPS leaves a package unattended at your door/mailbox if you are not home to take delivery. If it is stolen or lost it is not our responsibility to recover or replace the item or compensate you for the loss.
It is the buyers responsibility to track your item(s) using the tracking # we provide to anticipate delivery.
If you are unable to be home to take delivery, please notify your local USPS ahead of time so they can hold your package at your local facility for pick up.
Refunds do not apply to orders that have been issued a replacement due to lost/stolen packages.